1. If Jacob/Packing Team sends a failed to fetch error, it needs to be checked to see if it was uploaded into NS/StockPick.
Most of the time, a failed to fetch means a timeout occured and it is most likely that this transfer didn't go through, but one or two of the codes may have submitted so we have to double check.
2. Use the following query on IvyNetSuite-NET
SELECT * FROM [IvyNetSuite-NET].dbo.NSD_PackingRequests WHERE ProductCode='4LA68DD2WMNF' AND SalesOrder=''
SELECT * FROM [IvyNetSuite-NET].dbo.packing_transfer_item WHERE product='4LA68DD2WMNF' AND DateAdded='2025-04-16' ORDER BY storage_bay, packing_transfer_id, product
3. Change Product Code to code sent by Jacob and todays date then press execute.
This will display the products scanned in for this item.
If the Product is there, move onto NetSuite steps.
In this example, it is not on StockPick so will most likely not be on NetSuite.
4. Go onto NetSuite and use Saved Search Ivy Packing Transfer - Today
Enter Product Code. You can put the Bin Number in too if there's too much data.
I can see in this example that it is not on NetSuite either, so we need to rescan this code.
5. Log into Ivy WMS and select Packing Transfer
https://ivywms.forestgarden.co.uk/
6. Select New Packing Transfer and enter the information shown in the photo Jacob/Packing sent.
7. Press Submit and wait for transfer to complete.
8. Once this is done, if you refresh your query/saved search the items will now appear