1. If Jacob/Packing send an issue like Error Timedout, chances are that the load has succesfully uploaded but they receive an error.
1. If Jacob/Packing Team sends a failed to fetch error, it needs to be checked to see if it was uploaded into NS/StockPick.
Most of the time, a timed out means that the data has been acknowledged but has timed out on the scanner itself, and the transaction has sucessfully uploaded, but we have to double check incase it is not fully complete.
2. Use the following query on IvyNetSuite-NET
SELECT * FROM [IvyNetSuite-NET].dbo.NSD_PackingRequests WHERE ProductCode='4LA68DD2WMNF' AND SalesOrder=''
SELECT * FROM [IvyNetSuite-NET].dbo.packing_transfer_item WHERE product='4LA68DD2WMNF' AND DateAdded='2025-04-16' ORDER BY storage_bay, packing_transfer_id, product
3. Change Product Code to code sent by Jacob and todays date then press execute.
This will display the products scanned in for this item.
If the Product is there, move onto NetSuite steps.
In this example, it is on StockPick so will most likely be on NetSuite.
4. Go onto NetSuite and use Saved Search Ivy Packing Transfer - Today
Enter Product Code. You can put the Bin Number in too if there's too much data.
I can see in this example that it is on NetSuite, so there is no issue with this transaction.